Deduction Recovery

Terms

These are the terms of Deduction Recovery. Asking for the free audit and uploading documents does not commit you to anything. The engagement below applies only once the owner of your account accepts it on the audit screen, after seeing the audit.

  1. What we do. Deduction Recovery reviews the remittance and deduction documents you upload, identifies deductions we believe were taken in error, prepares the dispute for each one, and files and follows it up with the distributor through the access you give us.
  2. Your authorisation. You authorise us to prepare and submit disputes to the distributors you name, on your behalf, using the delegated portal access or the letter of authorisation you provide. We act only on deductions shown in your audit, and you can tell us in writing to leave any of them alone. You can withdraw this authorisation at any time by writing to us; disputes already filed stay filed.
  3. What you pay. Nothing up front and nothing for the audit. Our fee is 20% of the money the distributor actually returns to you — by payment or by credit against a later invoice — on disputes we filed. If a dispute is refused, you owe nothing for it. We invoice monthly for amounts recovered in that month, with the distributor's confirmation attached.
  4. What we do not promise. We do not promise that any dispute will succeed or how long a distributor will take to answer. A deduction we flag is one we think is worth disputing, not a finding that the distributor was wrong. We are not a law firm and this is not legal advice.
  5. Your information. The documents you upload are used only to audit and dispute your deductions. We do not share them with other brands or sell them. You can delete your account and everything in it from the settings page at any time; that also ends this engagement for disputes not yet filed.
  6. Accuracy. You confirm that the documents you upload are genuine and that you are entitled to share them. Every statement in a dispute comes from those documents or from what you tell us; we will not state something to a distributor that your records do not support.

Using the site

Upload only documents you are entitled to share. Do not upload documents that contain consumers' personal data — remittance and deduction reports normally contain none. We may suspend an account that is used to attack the service or to upload material unrelated to it.

Dispute deadlines

The “file by” dates in an audit are worked out from published supplier guides: 180 days at KeHE and 12 months at UNFI. The distributors' current policies sit behind their supplier logins and we have not read them directly, so check each date against the policy in your own portal. The distributor's current text decides, not ours.

Version 2026-10-03. These terms were not drafted by a lawyer. Questions: deductions@vitersoft.com.

Deduction Recovery is a recovery service, not a law firm, and this is not legal advice. A flagged deduction is one we think is worth disputing — not a promise that the distributor will repay it.